English中文隐私政策 / Privacy注销账号 / Delete account

Xiaoxiang Privacy Rights

Updated: 19 October 2026

This page explains the rights you have over your personal data and how to exercise them inside the Xiaoxiang app. The full rules are in Section 7 "Your rights" of the Privacy Policy.

1. Access and correction

After signing in, go to Me → Settings → Profile to view and change your nickname, avatar, phone number and email. Chat history and orders can be viewed directly in the corresponding features.

2. Withdrawing system permissions

You can turn off the app's location, camera, microphone or notification permission at any time in your phone's system settings. Only the features that depend on that permission are affected.

3. Withdrawing consent to the Privacy Policy

Go to Settings → Privacy → Withdraw privacy policy consent. The app closes immediately; to use it again you will need to read and agree to the Privacy Policy once more.

4. Deletion and account closure

Go to Settings → Account & Security → Delete account and enter your password. Account data, chat history and orders are deleted within 15 days, except where the law requires retention. You can also request deletion by email as described on the Account Deletion page.

5. Data copies, complaints and suggestions

Email privacy@banna.org with your Elephant ID or login username. We will verify your identity and reply within 15 working days.


小象用户隐私权利

更新日期:2026 年 10 月 19 日

本页说明您对自己的个人信息享有哪些权利,以及在小象 App 内如何行使。完整规则见《小象隐私政策》第七章「您的权利」。

一、查阅与更正

登录后在「我的 → 设置 → 个人资料」可以查看并修改昵称、头像、手机号、邮箱等账号信息;聊天记录、订单记录可在相应功能内直接查看。

二、撤回系统权限

您可以随时在手机系统设置中关闭本应用的位置、相机、麦克风、通知等权限。关闭后仅影响依赖该权限的功能,不影响其他功能的使用。

三、撤回对隐私政策的同意

在「设置 → 隐私 → 撤回隐私政策同意」操作。撤回后应用将立即退出;再次使用时需要重新阅读并同意隐私政策。

四、删除信息与注销账号

在「设置 → 账号与安全 → 注销账号」输入登录密码即可注销。注销后,账号信息、聊天记录、订单数据将在 15 日内删除,法律法规要求保留的除外。也可以按《注销账号说明》通过邮件申请。

五、获取个人信息副本、投诉与建议

请发送邮件至 privacy@banna.org,注明您的小象号或登录用户名。我们会核实身份后处理,并在 15 个工作日内答复。